Frequently Asked Questions

We offer five main products: Hire Purchase Finance, Two-Wheeler & Car Loans, Commercial Vehicle Loans, Loan Against Property, and Business/MSME Loans. Each product is designed for specific asset types and customer profiles. Visit our Loan Products page for details.

In a hire purchase arrangement, the asset (vehicle, equipment, etc.) is owned by the finance company until you pay all instalments. You use the asset from day one, but legal ownership transfers only after the final payment. In a regular loan, you own the asset from the start and it serves as collateral. Hire purchase often has simpler documentation and the asset itself is the primary security.

Typically you need: (1) Identity proof — Aadhaar, PAN, Voter ID, or Passport; (2) Address proof — Aadhaar, utility bill, or rent agreement; (3) Income proof — salary slips (last 3 months) or ITR (last 2 years); (4) Bank statements (last 6 months); (5) Passport-size photographs. Specific requirements may vary by product. Download our KYC checklist for a complete list.

Yes, we finance both new and pre-owned vehicles. For pre-owned vehicles, the loan amount depends on the vehicle's age, condition, and valuation. The interest rate may be slightly higher compared to new vehicles. Contact our branch for a specific assessment.

We use the reducing-balance method. Each EMI consists of two parts: principal repayment and interest. As you pay down the principal, the interest portion decreases over time. Use our EMI Calculator to see a detailed breakdown.

Yes, you can prepay your loan partially or in full. [PLACEHOLDER: PREPAYMENT CHARGES, IF ANY — TO BE CONFIRMED BY BUSINESS TEAM]. Prepayment reduces your outstanding principal, which either lowers your EMI or shortens your tenure. Contact our branch to initiate a prepayment.

Missing an EMI payment may attract a late payment fee and affect your credit score. If you're facing difficulty, please contact us before the due date — we may be able to work out a solution. Repeated defaults can lead to asset repossession as per the terms of your hire purchase agreement.

EMI payments are collected through NACH (National Automated Clearing House) auto-debit from your bank account. You can also pay via cheque or demand draft at our branch. [PLACEHOLDER: ONLINE PAYMENT OPTIONS — CONFIRM SCOPE WITH CLIENT]. Log in to your loan account portal to view your payment schedule.

Once your loan is fully repaid, you can request a foreclosure letter and No Objection Certificate (NOC) from our branch or through the customer portal. The NOC is required to transfer the asset (vehicle) to your name in the RTO records.

Visit your nearest branch with valid ID proof to update your phone number, email, or address. You can also submit a written request via email to [PLACEHOLDER: CUSTOMER CARE EMAIL].

You can file a complaint by visiting our branch, calling our customer care number, or using the complaint form on our website. Every complaint receives a unique ticket ID. If your complaint is not resolved within 30 days, you may escalate to the RBI's Sachet portal. See our Grievance Redressal policy for details.