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RBI Latest Guidelines: Repo rate remains unchanged at 6.5%. Ensure complete KYC compliance by Q4.

Regulatory Disclosures

Fair Practice Code, interest rate policy, grievance redressal, and other regulatory disclosures.

Fair Practice Code

Rajouri Hire Purchase and Finance Private Limited is committed to maintaining fair and transparent practices in all its dealings with customers. This Fair Practice Code outlines the principles and standards we follow in our lending operations.

Loan Application & Processing

All loan applications are processed on the basis of complete documentation and credit assessment. We provide a clear list of documents required at the time of application. Loan sanction and terms are communicated in writing through an offer letter.

Interest Rate & Charges

Interest rates are determined based on the borrower's credit profile, loan type, tenure, and prevailing market conditions. All charges — including processing fees, prepayment charges, and penal interest — are disclosed in the loan agreement. We do not charge any fees not mentioned in the agreement.

Loan Recovery

We follow ethical recovery practices. Our staff and agents are trained to treat borrowers with dignity and respect. We do not resort to harassment, intimidation, or any form of coercion. Recovery actions are taken only after due notice and in accordance with the law.

Grievance Redressal

We have a structured grievance redressal mechanism. Customers can file complaints at any branch, by phone, email, or through our website. Every complaint is acknowledged and tracked. If not resolved within 30 days, customers may approach the RBI's Sachet portal.

Download the complete Fair Practice Code (PDF)

Interest Rate Policy

Interest rates charged by Rajouri HPF are determined by the following factors:

  • Credit score and repayment history of the borrower
  • Type of loan product (hire purchase, vehicle loan, LAP, MSME)
  • Loan amount and tenure
  • Value and type of asset being financed
  • Prevailing RBI policy rates and market conditions

Current indicative interest rate ranges: [PLACEHOLDER: MIN RATE]% to [PLACEHOLDER: MAX RATE]% per annum, depending on the product and borrower profile. Final rates are specified in the individual loan agreement.

Download the current Rate Card & Fee Schedule (PDF)

Grievance Redressal Mechanism

Step 1: Contact your nearest branch or call our customer care number. Most issues are resolved at the branch level.

Step 2: If not resolved, escalate to our Grievance Redressal Officer:

  • Name: [PLACEHOLDER: GRO NAME]
  • Phone: [PLACEHOLDER: GRO PHONE]
  • Email: [PLACEHOLDER: GRO EMAIL]

Step 3: If your complaint remains unresolved after 30 days, you may approach:

You can also track your complaint status online: Track My Complaint